Updated November 2021
Following recent Government announcements on Winter Covid-19 business preparedness, we have reviewed our working practices to ensure that we remain Covid secure. To help protect our teams, our customers and to help reduce the spread of this virus, we have taken the following action:
1: We will operate in accordance with Government guidance at all times and will take all reasonable steps to protect our team and our customers and have in place measures to help prevent the spread of the Covid 19 virus.
2: Our offices will be open, but we will restrict numbers entering to ensure social distancing can take place. Visitors to our office are required to wear face coverings. Our team sit behind screened desks but wear a face covering if moving around the office when visitors are present.
3: We support the guidance that face coverings should be worn when in any enclosed/indoor setting with people who you are not normally with.
4: We will have supply of hand sanitiser at appropriate points in the office for use by staff and visitors
5: In the office and on appointments we will take all reasonable steps to ensure social distancing is maintained.
6: We will not permit any face-to-face meeting to take place in any case where any party has been advised to self-isolate or is awaiting Covid 19 test results.
7: We will ensure that where possible, our offices are well ventilated and that our team has access to regular hand washing facilities.
8: We will suggest virtual appointments as a first option to reduce the level of face-to-face contact.
9: We will issue digital information and communication where possible.
10: We will retain your information should this be needed for any NHS test and trace purposes.
11: Where viewing/market appraisal appointments are undertaken, we will either ourselves, or ask sellers, to open all internal doors to restrict ‘touching’ of surfaces.
12: For property viewings we will request that the number of people attending the viewing is kept to two people.
13: We have maintained a flexible working pattern allowing our teams to work from home where they can and where they are able to do so. This may be on a fixed basis or as and when required, so whilst you may not ‘see’ us all the time in the office. We want to re-assure you we are still here, still offering all of our services but from the safety of our homes.
14: If our own teams are working in the office then they will take a covid lateral test weekly to identify any early signs of a potential issue, even if they are not showing any symptoms.
15: We have a dedicated Covid 19 responsible person who is Kate Taylor, who should be the first point of contact for any Covid related queries.
16: We reserve the right to amend these procedures at short notice depending on Government advice at the time.
17: We will follow Government guidance on Home Moving.
Working together we are doing ‘our bit’ to help reduce the probability of meeting someone who may have Coronavirus even if they don’t display any symptoms.
For more detailed information, please refer to https://gov.wales/coronavirus