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Published: 05 January 2021

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In light of recent announcements by the Welsh Government, we have reviewed our working practices to ensure that we remain Covid secure.  To help protect our teams, our customers and to help reduce the spread of this virus, we have taken the following action:

1. We have carried out a risk assessment of our business and our premises and have shared this assessment with the people who work for us.
2. Due to local restrictions, we are not able to open our office to the public at the moment, but our teams are all working from home – just use the normal contact details you have for us
3. Where people do visit our office then social distancing measures will be followed and face coverings will be always worn by our team and visitors.
4. Where possible we have taken all reasonable steps to allow our team to work from home
5. We have increased cleaning, hand washing and hygiene procedures both in our office and for teams who are out and about meeting clients.
6. We promote virtual and online methods of transactions including viewings and valuations and live, on-line, open house viewings.
7. Where face to face contact is required, we will ensure we ask 3 basic questions before any meeting takes place: have they been advised by NHS to self-isolate; are they showing any symptoms and awaiting test results/or a test; have they recently returned from travel outside the UK which may be subject to quarantine restrictions – we will always check the Government travel corridor information.
8. Where a face-to-face meeting is to take place, we will issue written confirmation on exactly what will happen at the meeting to ensure all parties are fully aware of the process and what to expect.
9. We will not allow any face-to-face open house viewings.
10. We will avoid any physical contact and regrettably decline any offer of refreshments in people’s homes or provide any refreshments in our offices.
11. We will obtain and retain your contact information on any face-to-face contact to enable contact to be made for any test and trace purposes – this will either be done manually or by scanning a QR code when entering our offices.
12. Please do not be offended but we will ask you the essential reason for any ‘face to face’ appointment. This is to do ‘our bit’ in controlling the spread of the virus and to help protect the lives of others. Where you can demonstrate the essential need then, of course, we will be happy to make the appropriate arrangements.
13. We will follow Government guidance on Home Moving.

Working together we are doing ‘our bit’ to help reduce the probability of meeting someone who may have Coronavirus even if they don’t display any symptoms.

For more detailed information, please refer to https://gov.wales/moving-home-during-coronavirus-pandemic